PC support scam cold calls

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PC support scams should not be taken lightly.

Beyond the annoyance of receiving the calls, they can leave victims out of pocket and potentially at risk of having their personal details lifted from their PCs.

Here are the essentials of what you need to do to stay protected:

When the phone rings…

1. If they say they’re from Microsoft:
  • They’re not. Microsoft will never call its customers directly.
  • The safest thing to do is to hang up immediately!
2. If they say your PC is running slowly:
  • They don’t know this.
  • Even Microsoft itself cannot know what state your computer is in, as error report data is always anonymous.
3. If they say you have a virus:
  • You can check this yourself using your security software.
  • Never trust an unsolicited caller who claims that your PC is under threat.
4. If they want to remotely access you PC:
  • Never, ever allow them to.
  • This hands the keys to your PC to a scammer.
  • At best, they’ll waste your time and money.
  • At worst, they’ll infect it with malware and potentially steal personal details
If you think you’ve been a victim…

  • Run a virus scan
  • If you’ve allowed a cold caller remote access to your PC, run a virus scan with your security software to make sure that it hasn’t been infected.

Alert your bank

  • It’s an inconvenience, but if you think there’s any chance your personal and card details are at risk, contact your bank and request that they freeze your card account and issue you with a new card.

Contact Action Fraud

  • If you’ve paid for the PC support, or lost money to credit card fraud, contact Action Fraud and get a crime reference number.
  • You’ll need this for pursuing a claim with your bank to return the lost funds.
  • Go to: www.actionfraud.police.uk/report_fraud
    or call: 0300 123 2040

Keep yourself up-to-date on the latest frauds and alerts:

2 thoughts on “PC support scam cold calls

    www.reverbnation.com said:
    September 6, 2013 at 21:33

    Interesting blog! Is your theme custom made oor did you download it freom
    somewhere? A desiggn like yours with a ffew simple
    tweeks would really make my blog jump out. Plezse let me know where
    you got your theme. Kudos

      Marlis Rodio responded:
      September 10, 2014 at 15:31

      Yes its handmade, you just change the pictures and off you go
      (ps.. ich spreche deuch aber schreiben ist nicht so gut.)

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